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Shipping & Returns


Returns Policy

You may return most new, unopened items within 30 days of delivery for a refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). In the event that the return is not based on a defect or incorrect item, a 20% restocking charge will apply. We are selling at very agressive pricing and therefore the far smaller profit margins used in this business model, do not allow for the return for full refund option given by some other higher priced retailers. The other option is to take the full refund by way of store credit that can be used with any other items in the store offering. If the product is defective, or incorrect, full refund is always available.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We currently only ship in Canada. While the vast majority of our products ship free of charge, there are restrictions on some products, where minimum $ spend is not met. 

When you place an order, we will ship the product(s) to you free of charge. Expect 2 - 4 Business days. In the event that you want to item to ship express, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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